Global Conference on Services Management (GLOSERV 2017)
We are excited to invite you to join the Global Conference on Services Management (GLOSERV 2017), which will be held during October 3-6, 2017 at SIAF, International School of Advanced Education campus in Volterra, Italy. Volterra is a historical town in the heart of Tuscany region of Italy, founded by the Etruscans three thousand years ago, rises 550 metres above sea level and affords a spectacular panoramic view of the Cecina valley and the Era valley. Only an hour from Pisa, Florence and Siena with an ideal climate and timeless atmosphere, Volterra is a perfect location for a wide range of leisure and cultural activities including health and fitness, excursions, guided tours, country walks, food and wine tasting. GLOSERV Conferences are organized by Association of North America Higher Education International (ANAHEI), a non-profit organization, and Institute for Research on Innovation and Services for Development and sponsored by University of South Florida Sarasota-Manatee, Florida, USA.
Keynote speakers for GLOSERV 2017 will be:
Dr. Levent Altinay, Oxford Brookes University, UK
Dr. Rick Andrews, University of Delaware, USA
GLOSERV 2017 aims to bring together researchers, scientists, scholar and graduate students to exchange and share their experiences, new ideas, and research results about all aspects of services management and discuss the practical challenges encountered and the solutions adopted. English is the official language of the conference. We welcome paper submissions.
Topics of interest for submissions include, but are not limited to:
Services Design & Innovation
Innovation service management
Innovation and development in service management
Innovation in service experience
Co-creation and enhancement of service experience
Services Information Technology & E-Business
Use of technology in services
Impact of social media & communication innovations in services
E-marketing
E-branding
Use of robots in services
Use of biometric technologies in services
Futuristic technologies in services
Creating Value in Delivering and Managing Services
Creating value in service management
Creating value in service experience
Operations & delivery
Revenue management, economics & strategic pricing of services
Marketing, brand building & delivery of services
Governance, stakeholder & community issues
Corporate social responsibilities of service organizations; family-ownership
Entrepreneurship in services, leadership issues & ethics of services organization
Growth, franchising & expansion challenges of service organizations
Service quality, customer satisfaction, life satisfaction & quality
Business Development
Internationalization
Entrepreneurship and Innovation
Leadership
Finance & Accounting
Tourism Policy, Planning and Development
Factors influencing demand for tourism
International Human Resource Management (selection and recruitment, training, motivation, commitment, employee satisfaction)
Market entry modes and market selection strategies
International networks, partnerships and strategic alliances
Internationalization strategies of service firms
The role of organizational learning/knowledge transfer in the internationalization process
International Financial Management (e.g reporting, performance measurement)
Globalization and its impact on service sectors and/or firms
The role of headquarters and subsidiaries in the process of internationalization
Human resource management
Training service employees
Turnover issues in services
Ethics and Corporate Social Responsibility
Sustainable Tourism Development
Economic, Cultural and Social aspects of Tourism
Responsible Business
Consumers and tourists attitudes towards climate change
Climate Change and Tourism Destinations
Social Entrepreneurship
Risk assessment and Crisis management strategies of organizations/destinations
Financial Management and Corporate Social Responsibility
Stakeholder management and Corporate Social Responsibility
Marketing and Corporate Social Responsibility
Ethics and Marketing
Ethics and Human Resource Management
Ecology and Environmental management
Services Marketing and Branding
Benchmarking strategies for services brands
Brand development, Internal branding, Corporate branding
Brand equity, Global brand equity
Brand image, Symbolic consumption of brands, Brand attachment
Brand loyalty
Brand personality, destination personality
Building brand campaigns in the services industry
Challenges for marketing service brands
Co-branding in the service industry
Customer satisfaction with service brands
Emotions and service brands
Managing global and national service brands
Online brands
Pricing strategies for service brands
Research Methods
Different Research Strategies and Approaches
Data Collection techniques and their application
Research Access
Sampling
Qualitative data analysis
Quantitative data analysis
Important Dates:
Abstract submissions deadline June 1, 2017
Abstract acceptance notification July 1, 2017
Full paper submissions deadline August 15, 2017
Conference dates October 3-7, 2017
